TRANSGRID have responded to scathing criticism of their practices saying they are committed to “new and innovative ways to engage with communities”.
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An independent review conducted by RPS Group and Newgate Research examined how TransGrid had approached stakeholder engagement in relation to the Tenterfield-Bonshaw-Lismore transmission line project, as well four others.
The report released in late-November said that the company had been particularly negligent to consultation or considering alternative solutions.
“TransGrid was criticised for intimidating, threatening or lying to individuals, particularly in relation to easement negotiations,” the report said.
The TransGrid hierarchy said they welcomed the RPS Group findings and would look to build on their recommendations.
“TransGrid welcomes these recommendations and understands that effective consultation is the key to building long-term, enduring relationships with communities directly and indirectly affected by our current and future operations,” TransGrid General Manager of Strategy and Stakeholder Engagement, Greg Garvin said.
“A long-term plan has been developed for more effective two-way communication with the community and consumers.
“TransGrid is committed to improving the way in which we consult and engage with stakeholders, especially the local communities, on all issues of interest – including our major projects,” he said.
The company came under some harsh criticism by affected residents, including within the Tenterfield shire, who claimed they had been continually harassed by company employees.
TransGrid were described as being ‘corrupt’, ‘liars’, ‘arrogant’, ‘patronising’ and ‘deceitful’ in submissions sent to RPS Group.
“This community consultation review has proven to TransGrid that we need to continue to improve our processes and consult with the community earlier in the planning cycle,” Mr Garvin said in response.
“A component of our organisational review was a transformation of the way we plan our projects by opening our planning process and pledging to engage with the public from the onset of a project when we identify a need.
“This change represents a major shift in the way in which TransGrid communicates with its stakeholders,” he said.
