53d ago

Customer Service Representative

Core Talent Pty Ltd


Base pay $55k - $61k
Permanent Full time Standard business hours
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Full job description

The Organisation

My client is a renowned and highly reputable organization that is dominating the financial services industry. After beginning their journey in 2005, they are now able to offer financial services to a range of blue-chip clients and customers, globally.

My client's geographic footprint stretches internationally and is continuously growing with a current employee head count of 6,500. Due to their vast growth, they are looking to add additional customer service professionals to support their office support team on either a permanent or fixed-term contract basis.

Their collaborative and professional work environment will allow you to develop the expertise of your customer service skills in an industry that is forever evolving.

The Role

You will be joining a high-performing office of Customer Service Professionals based in Paramatta. With a flexible hybrid environment, they offer full workplace flexibility and promote internal growth within the business.

As well as their staff welfare days and rewards scheme, this position comes with a 3-week training program to ensure you're best equipped to fully immerse yourself in the role.

Day to Day

  • Providing confidential customer service both efficiently and accurately
  • Working in a KPI driven, fast paced call centre environment
  • Responding to customer queries via phone and email
  • Logging and reporting of calls in the system
  • Transferring calls to the correct team

Benefits

  • Hybrid working environment- up to 3 days at home
  • 3-week training program
  • Employee welfare days
  • Online rewards scheme that allows you to accumulate points and choose your rewards
  • Strong focus on internal growth and career progression
  • The opportunity to work on a 6-month fixed term contract- perfect for WHV applicants!

Requirements

  • Proficient verbal and written communication skills
  • Strong customer service background
  • Motivated by a KPI driven environment
  • Strong administration skills
  • Previous systems experience

Work Day

This role is Monday- Friday, standard business hours, hybrid environment

How to Apply

If you're interested in this opportunity, please either hit Apply Now or contact Yasmin Watts on 0477 270 419 for a confidential chat.


Skills
CALL CENTER ENVIRONMENT
CUSTOMER SERVICE
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS

Perks & benefits
Career development
Recognition program
Work From Home
Pay comparison
Market average based on all Customer Service Rep jobs in Sydney NSW
Base pay range
$55k - $61k
Market average
$61k
$61k
Market average
$51k
$92k

Job details
Date posted
19 Jun 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Base pay
$55k - $61k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Career level
Junior (some experience)
Industry
Financial services
Sector
Private business
Work Authorisation
Work visa
Company size
1000+

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