+60d ago

IT Support Officer

Michael Page


Similar jobs pay $50k ~ $61k
Permanent Full time Standard business hours
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Full job description
  • Exciting opportunity to join for a diverse role where no two days are the same
  • Great team culture with regular social events

About Our Client

My client is a rapidly growing and fast paced managed service provider based in Artarmon.

They provide first class outsourced IT services that are tailored specifically to their clients needs.

The group is a close knit team who enjoy regular social engagements such as a monthly golf day, barbecues and outings.

Job Description

Field Duties

Perform regular and ad-hoc system administration services
* Provide remote and onsite support
* Perform proactive and reactive tasks for monitored environments
* Ensure all sites achieve an overall monthly health check score of 90% within 3 months of onboarding
* Update documentation regularly
* Assist service desk with enquiries and escalations from your primary sites
* Assist with client design and implementation of solutions
* Work with the client services team to ensure all client requests are actioned within contracted SLA's
* Provide our clients with quality customer service that works in line with the company's core goals and values
* Maintain an average SmileBack rating of 90% or higherAdditional Duties

Assist the Solutions team with project implementations
* Assist the Solutions team with onboarding new clients
* Attend pre-sales meetings and assist with the creation of bill of materials/scope of works documents
* Assist with research and development activities
* Assist the Service Delivery Team with day to day general administration duties
* Stay up to date with technology advancements and technologies we maintain for our customers
* Complete internal tasks as required

The Successful Applicant

Essential Criteria:

Strong client focus and excellent customer service skills
* Excellent problem resolution skills
* 3+ year's experience in a technical position working with Microsoft Server Technologies and business grade networking solutions
* Technical certifications such as (TAFE, Microsoft, Cisco)
* Excellent Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
* Excellent organisational and administrative skills
* Drivers license and full time access to a motor vehicle

Behaviours Required:

Proficient in English (written and verbal)
* Excellent customer service skills
* Presentable and good personal hygiene
* High attention to detail
* Good time management
* Honesty and integrity
* Enjoy working with people
* Positive attitude
* Ability to work in a fast pace and changing environment
* Willingness to take on board Centrix's core values

What's on Offer

An exceptional opportunity to join an exciting, fast paced MSP with great values and an exceptional work/life balance.

  • Flexible work arrangements
  • Great career growth opportunities
  • Competitive salary
  • Regular social outing and engagements
  • Great perks
  • Work from home opportunities

Skills
ARRANGEMENTS
EXCELLENT CUSTOMER SERVICE SKILLS
IT SUPPORT
PROBLEM RESOLUTION
WRITTEN AND VERBAL

Perks & benefits
Work - life balance
Work From Home
Pay comparison
Market average based on all Help Desk & IT Support jobs in Sydney NSW
Estimated range
$50k - $61k
Market average
$77k
$38k - $49k
19 jobs
$49k - $60k
215 jobs
$60k - $72k
1458 jobs
$72k - $83k
730 jobs
$83k - $94k
133 jobs
$94k - $105k
565 jobs
$105k - $116k
4 jobs
$116k - $128k
6 jobs
$128k - $139k
11 jobs
$139k - $150k
11 jobs
$250k+
25 jobs
$77k
Market average
$42k
$250k+
Actual pay is not disclosed by the employer

Job details
Date posted
13 Apr 2022
Category
Information Technology
Occupation
Help Desk & IT Support
Estimated
$50k ~ $61k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Industry
Software & services
Work Authorisation
Australian citizen / Permanent resident

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