Brittany Bates is doing her bit to break down gender roles, becoming the first accredited female tow truck driver in Tenterfield.
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And the best part?
"So many people said 'you're a girl, you can't do that', and then it's fantastic to see the looks on their faces when they need a tow and I turn up."
Brittany has been an apprentice-of-sorts to her father Robert, accompanying him on call-outs since she was a young child. She said she's a Daddy's girl and credits him as the biggest reason she loves towing.
"When I was growing up I always wanted to be just like my dad. Anything he was doing I wanted a piece of and was relentless until he let me help or gave me a job to do.
"So I was always head-first into trying to help him in anything he would do whether it was the car sales, mechanics, building things or driving machinery at home. As I got older my interests went more with the towing and I pursued it further, but in between calls I still love getting in the workshop and helping out when I get home."
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She has now legitimised her role at Tenterfield Car Centre, first securing her MR (medium rigid) truck licence with the help of local instructor Ray Sargeant before getting her towing certification through NSW Fair Trading. With the arrival of a new 45-foot tilt-slide truck imminent, she will soon be going for her HR (heavy rigid) licence so she can operate all three of the business's tow trucks.
While most tow truck licence applicants would have to find a business through which to do their practical learning, Brittany had plenty of exposure to the day-to-day demands of the job right on her doorstep, working with her father. Her smaller hands are often an advantage when trying to reach into tight spaces.
She's even helped him on the worst jobs, where fatalities are involved.
She now gets to go out on solo retrievals, and relishes the challenge of never knowing what she'll find on arrival. But it's not all car accidents and recovery, she said.
"We do a lot of different jobs including relocations for a heap of vehicles including tractors, machinery... even chicken houses.
"It's a thinking game a good lot of the time because the object you're towing might be damaged or be in a tricky position to access. I love that it can take you on a big adventure all over the country and you never know who you're going to meet along the way.
"We also get to work with a really cool team of people in emergency services when we do have to do the more unpleasant jobs, which helps makes people's worst days a little easier and less stressful."
Dad Robert agreed that it's a 'thinking person's game'. He said retrievals from often sticky situations are 'all about the angles'.
"Sometimes they don't have wheels, sometimes they don't steer," he said.
And part of the job is being a therapist as you listen to people's stories on the trip back.
He has no qualms about sending Brittany out on jobs.
"I'd be more worried for the people she'll be dealing with when she gets there if they upset her," he joked.