Millrace has been reaccredited for another two years, despite concerns about the facility raised in a federal government audit.
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The local aged care centre was found non compliant in seven of eight categories after an accreditation team visited the facility earlier this year.
The bad performance mostly related to feedback and complaints, organisational governance and human resources, where it did not meet most of the requirements. The report by the federal government's Aged Care Quality and Safety Commission followed an audit, conducted between May 25 and May 28 this year.
Millrace ticked nearly all the boxes regarding the care and support for aged care residents.
But new standards require the facility to be compliant in every requirement when an audit is conducted, and in the sections for feedback and complaints, organisational governance and human resources, only two out of 14 requirements were met.
Tenterfield Care Centre chairman Greg Sauer said they met with residents and their families this month, and had responded to the commission.
"We're not dodging the fact that we were one of over 130 aged care facilities that did not meet all of the criteria of the new standards," Mr Sauer said when contacted by the Tenterfield Star.
"This was the first audit conducted under the new standards and we were disappointed with the outcome."
The commission reaccreditated Millrace until August 2023, and Mr Sauer said the next audit will take place in February that year.
Millrace was required by law to have a meeting with its residents and their families, and Mr Sauer said families joined a Zoom call.
"There was not one resident unhappy with the way they were looked after. There were three glowing reports from residents - two of them are longterm - and they couldn't speak highly enough of the organisation and the care they're getting."
When the report was completed last month, it included instances of complaints and feedback being handled verbally and not being passed onto the Tenterfield Care Centre board.
The report from the commission also said some staff training needed improvement.
"They we're happy to accept our explanation, and importantly our improvement plan as part of our response," Mr Sauer said.
